1 MEMBERSHIP & ACCESS
1. Your membership is only valid at Measham Leisure Centre
2. Memberships
cannot be transferred or swapped onto other memberships during your contractual
period.
3. Member cards
or Id’s must be used upon entry & exit at reception as proof of membership
and for safety. Physical replacement
cards incur a fee.
4. Your
profile and memberships must be updated and maintained by you on our app, or
you must inform us in writing of your updated details for the centre to add for
you.
5. We may ask
for proof of the information you provide in relation to any of our memberships
and offers or profile requirements.
6. Members
must complete a Par-Q before using our facilities. This can be done on the app
or in person at our reception by asking a member of staff for assistance.
7. Your
membership will begin on the day you join, and you will need to pay the pro
rata payment the same day.
8. If you wish
to have a gym induction, please request one at reception and one will be
arranged at a suitable time and date for both parties.
9. With
memberships involving the Gym, the minimum age of 14 is required to use on
their own.
10. Anyone above
9 years of age may use the gym if an adult member is with them. Parents must
sign the child up using the Clubright app and complete a Par-Q, and in doing so
consent to follow the age limit restrictions and supervision of their child.
11. You can
cancel your membership at any time in writing to the Business Manager.
12. If any of
the centre rules are broken, the Management Committee reserves the right to
immediately cancel your membership after three warnings having been given, or
with immediate effect given the severity of the incident. These will be recorded
and available on request. Payment will still be taken until your next Direct
Debit payment and a ban may be put in place for a time period of the managers
choosing up until that next payment. After that time no more payments will be
taken.
13. Unacceptable
behaviour performed on the centre grounds may result in you being asked to
leave the premises. This may also affect
your use of any memberships.
14. The Management
Committee reserves the right to refuse/reject an application for any reason.
15. You have
the right to appeal any decision in these Terms & Conditions to our
management committee
16. All appeals
must be received within 1 month of any action taken and must be provided in
writing
2 JUNIOR AND STUDENT
2.1 Junior &
Student memberships and prices are subject to a minimum age or specific
requirements. If you do not meet the minimum age or requirements, then you
cannot take out one of these memberships and must take out another membership.
2.2 Anyone
found abusing these memberships or lying to acquire these memberships will have
their membership cancelled and no refunds will be given.
2.3 Junior & Student memberships may have
certain restrictions attached to them that must be followed at all times. Such
restriction include what classes they can attend & what equipment they can
use in the gym.
2.4 Student
memberships last for 1 calendar month from when they are taken out, no
extensions due to holidays are allowed.
2.5 Junior
passes only last the stated duration and once purchased must be used within 7
days.
2.6 Anyone over
9 years of age may use the gym if an adult member is with them. By signing up
to our Clubright app and completing the Par-Q, you are consenting to the terms
and conditions of our age restrictions and supervision.
2.7 Any clubs
or classes directly ran by the Centre involving a junior must have completed
forms relating to that activity.
3 CORPORATE MEMBERSHIPS
3.1 Corporate members are subject to
specific requirements. If you do not
meet the requirement, then you cannot take out one of these memberships and
must take out another,
3.2 Anyone
found abusing these memberships or lying to acquire these memberships will have
their membership cancelled and no refunds will be given.
3.3 You will be
asked for evidence to prove that you are valid for a corporate membership.
3.4 To be valid
for this membership you must be a current employee of the public sector
4 CANCELLING YOUR MEMBERSHIP
4.1 It is your
responsibility to cancel your membership, which you must do so in writing at
least 14 days before the 1st of the month of you next direct debit
payment
4.2 Failure to
inform the centre in that time period will mean your membership will not be
cancelled until the following month and no refunds will be given (leaving you
with 1 month before cancellation takes affect)
4.3 If you
cancel your membership, we will not refund any membership fee paid in advance
which relates to a period after the cancellation.
4.4 Management
reserve the right to withdraw a membership from a person if the booking system
or any of the terms and conditions are abused.
4.5 If we
cancel your membership, we will not refund your membership fee.
4.6 We can
prevent you entering the Centre if we have cancelled or suspended your
membership.
4.7 You will be
in breach of your contract if you cancel your membership within the outlined
cancellation periods. Any debts left
unpaid will be chased by Measham Leisure Centre or its associates.
5 FREEZING MEMBERSHIPS
5.1 It is your
responsibility to inform the centre if you want your membership frozen, which
you must do in writing.
5.2 Your
membership will be frozen from your stated date or from the date we receive the
written evidence.
5.3 Freezing of
your membership will only be allowed in exceptional circumstances e.g., a
serious medical condition or unforeseen circumstances. The Senior Managements decision will be
final. Further evidence such as a
doctor’s letter may be requested.
5.4 Time
periods for freezing will be discussed upon approval with Senior Management.
6 FEES
6.1 When you
first take out a membership you may be subject to a pro rota payment.
6.2 Your
monthly payments will be due on the 1st day of each calendar month.
6.3 Membership
plans paid in full will remain the same for the length of time that you are on
the membership scheme. Management do however reserve the right to increase your
monthly membership subscriptions for direct debit members.
6.4 If we
increase any fees we will put up signs around the centre and inform you using
our app making you aware of the details of the change at Measham Leisure Centre
1 month prior to the changes.
6.5 All pay as
you go (PAG) payments must be paid before you use that
facility/activity/Fitness etc.
6.6 You may
choose to pay all your monthly membership fees in one annual lump sum on the
day you join. This is offered at a discounted rate. A refund will not be given
if you cancel.
6.7 Annual and
6 month membership plans are one off lump sums paid on the day you join. This is offered at a discount rate. A refund will not be given if you cancel.
6.8 Certain
facilities are not part of our memberships (courts, 3G etc) and are as such a
separate fee. A full price list can be found at reception or prices checked on
the app.
7 REFUNDS
7.1 Refunds in
relation to children’s parties & functions are set out in their own Terms
& Conditions which are provided on booking.
7.2 Credits
once bought will only last 7 days after purchase date. There will be no refunds
if the credits are not used within that time frame.
7.3 If you have
prepaid for a class that is cancelled, or court/3G, you will be given epoints
on your account for the same value.
8 OFFERS
8.1 Offers may
be subject to changes or taken down at any time.
8.2 Offers will
be time limited and no extensions on offers will be given.
8.3 Offers may
have restriction that must be followed to use the offer (such as only available
on the app)
8.4 All offers
can only be used once by a member. Making new accounts to take advantage or
unfairly abusing the system won’t be tolerated and will be cancelled with no
refunds.
8.5 Offers may
not be used in conjunction with any other offer.
8.6 All offers
are subject to the same Terms and Conditions as any other memberships.
8.7 All offers
are subject to the Senior Management understanding of the offer and their
decision is final on what the offer entails. Wording will be constructed as
openly as possible.
9 FACILITIES & USAGE
9.1 All areas
inside and out have CCTV monitoring. By using our facilities, you agree to
being recorded by video and audio. This can be used as evidence against you if
rules are broken or damage is caused on our property.
9.2 You must
have an active membership or buy a pay as you go (PAG) option to use any
facilities
9.3 You are
entitled to use the facilities available to your category of membership, but
these are dependent upon availability, programming, age restrictions or any
rules and safety relating to the facilities.
9.4 You can
only use our facilities at the allowed opening times; these are subject to
change for any reason and can be changed if necessary. Our opening times are available
on the Clubright app.
9.5 You may
have to pay additional charges to use certain facilities at the centre. Lists
of all prices are available at reception or on the app. We can change these
prices at any time.
9.6 No refunds
will be given for the unavailability of any facility, equipment, or class.
9.7 You agree
to keep the facilities you use safe for other members and will report any
faults that could cause others injury. For example, weights shouldn’t be left
in an unsafe manor or if any leaks are found etc.
9.8 Specific
rules may apply to certain facilities, such as gym, virtual room & fitness
classes. These have their own more detailed Terms and Conditions which can be
made available on request. All signage
must be followed.
9.9 Members are liable for any damage to facilities or equipment.
10 CLASS BOOKINGS
10.1
You must have an account on our ClubRight app to be
able to book onto our classes.
10.2
All class can be booked up to 7 days in advance and
must be booked through the app or at reception.
10.3
If you do not book and that class is full, you will
not be allowed to attend that class.
10.4
Booked on members always come first, however you may
choose to wait to see if a “no show” happens. If the class is about to start
and we have a “no show” you will be allowed to attend in their space.
10.5
To maximise spaces for our members on classes, you may
be subject to a £4 “no show” charge if you fail to show up to a booking or fail
to cancel within 45 minutes of the start time of your session.
10.6
You can pay a “no show” charge at reception. Please note that until you have paid any
outstanding “no show” charges, you will be unable to book or attend any
classes.
10.7
You can only book two people on to each class and no
more, in the centre. You are only able to book your own class using the Clubright
app.
10.8
Management reserves the right to cancel or amend
fitness classes and programmes for any reasonable circumstance with limited
notice.
10.9
Payment is required upon booking onto any classes. You
can do this on the app or at reception.
10.10 If the same
class is offered back to back, you are not permitted to book onto both
classes. If there are still spaces
available when the class is due to commence, then you may attend the class.
11 FACILITY BOOKINGS
11.1
Standard session times must be adhered to and could be
limited to one session during peak times.
11.2
Sports hall time slots are 50 minutes total and run 25
minutes to the hour until 25 minutes past (e.g 17:35-18:25.)
11.3
Your booking is for one court only. You don’t get a
full hall if the other court is not booked.
11.4
The leisure centre has the right to book out different
activities on the two courts. A curtain will be drawn across to prevent
disruption and divide the room.
11.5
Per court you are limited to up to 4 people for
badminton/pickleball & up to 12 people for basketball/football.
11.6
3G pitches time slots are for 1 hour and run on the hour.
11.7
Per pitch you are limited to a maximum of 20 users.
11.8
Any issues within the Sports Hall or on the 3G including
lighting, heating or equipment etc must be reported to reception right away.
11.9
Any issues will be assessed by the Business Manager
and appropriate action taken as soon as possible to remedy any issues. However
partial lighting, lightly damaged equipment etc that will not cause severe
disruption to your booking will still deem the court or pitch playable.
11.10 You are
responsible for all equipment you hire from us. Any damages you cause to our
equipment you are liable for.
12 CHILDRENS
PARTIES & FUNCTIONS
10.1 These events have their own terms and conditions, and
individual needs can be discussed in writing to bookings.mlc@gmail.com
13 BLOCK
BOOKINGS
13.1
Block booking forms must be completed and an email
confirmation received prior to block booking commencement.
13.2
You are required to provide us with up-to-date contact
information for the lead member of the booking and contact details for a secondary
contact in case we cannot get hold of the lead member.
13.3
It is the lead members responsibility to update us on
any changes with regards to your booking.
13.4
It is the lead members responsibility to keep up to date
next of kin details for all their attendees in case of emergencies.
13.5
Management reserves the right to cancel bookings for
any reasonable circumstance with limited notice.
13.6
Payment is required prior to use of facilities, or if
prearrange with management, via invoice.
13.7
You are responsible for adhering to the times of your
booking, and not ‘over running’ on your slot.
13.8
Any issues with facilities or equipment must be
reported to a member of staff. There
will be no refund or compensation for technical issues out of our control.
13.9
If you require any additional assistance, please
inform us at the time and not after the event.
14 FACILITY & BLOCK BOOKING CANCELLATIONS
14.1
Facility cancellations on the day must be done via
phone, in person, via email or using the App.
14.2
If you attempt to cancel a session and we are unable
to answer the phone, we may ask for evidence that you attempted to contact us
via proof of your call records.
14.3
If you have a block booking you must give 24 hours of
any cancellations.
14.4
Failure to cancel any bookings within the time limit
may mean you still get charged.
14.5
The centre reserves the right to cancel any bookings
for any reason. The centre will not charge for any cancelations it makes and
will try and notify you as soon as possible.
15 CONDUCT &
RESPONSIBILITY
15.1
Users are responsible for their own safety while in
the centre and grounds.
15.2
Users are responsible for monitoring their own fitness
and limits. (Gym inductions are available.)
15.3
Users agree to always follow all centre rules.
Including all signage or statements from staff.
15.4
Juniors (under 14’s) need to be supervised at all
times by an adult, and some areas may require you to follow certain age limits
to use. These must always be followed.
15.5
No abuse towards our staff in any form will be
tolerated (harassment /aggressive behaviour/
sexual, derogatory or racist comments
etc) You will be asked to leave if this occurs.
15.6
No abuse towards our customers in any form will be
tolerated (harassment /aggressive behaviour/ sexual, derogatory or racist
comments etc). You will be asked to
leave if this occurs
15.7
If Centre rules are not adhered too, and you are asked
to leave, no refund will be given for any
activity.
15.8
We do not allow youths to linger on site unless they
are paying to use the facility.
15.9
Any filming or photography isn’t allowed without
managements permission or consent. If these rules are broken, you will be asked
to delete any recordings or pictures that have been taken and we may ask for
proof that they have been.
16 CHANGING ROOM / TOILETS / SHOWERS
16.1
You must be a member to use our changing facilities.
16.2
The centre reserves the right to reject anyone from
using our changing rooms, toilets or showers for any reason.
16.3
Anyone can use our toilets but must still follow all
the centre rules.
16.4
You must be a member or pay at reception to use the
showers
16.5
Each shower payment is per person (under 7s are free
with a paying adult)
16.6
Mothers with babies or young children and disabled
people get priority on the disabled toilets over general showers.
16.7
No lingering in the changing rooms, toilets or shower
areas will be tolerated.
16.8
No filming or photos will be tolerated in the changing
rooms, toilets or shower area
16.9
Any belongings left in the changing rooms, toilets or
shower are left at your own risk.
16.10 You must
leave the changing rooms, toilets and showers clean and tidy for the next
person
16.11 Any issues
or damage in the changing rooms, toilets or showers must be reported to
reception right away.
17 CAFÉ
17.1
The cafe opening hours are subject to change & the
availability of the room due to private bookings.
17.2
No food or drink that is not purchased on site is to
be consumed in the café.
17.3
All our products are prepackaged, as such all allergen
information is available on request.
18 LIABILITY
& INSURANCE
18.1
Any criminal action will be prosecuted, and any
evidence will be passed onto the police
18.2
All third parties will be asked to provide copies of
their liability insurance.
19 DATA PROTECTION
19.1
All details in relation to our data protection &
Privacy policy is available on our website.
20 PERSONAL
TRAINING
20.1
Personal Training business can only take place with
prearranged partners of MLC and do so in accordance with our policy and price
list.
20.2
Clients of Personal Trainers do not need to have a
membership to use the gym during a PT session but if they wish to come alone,
they must have a membership or purchase a Pay as you Go credit.
20.3
All our Personal Trainers must have proof of their
qualifications before they can train in our gym.
20.4
All Personal trainers pay a fee to train each client
in our gym per session and must be done at reception before entering the gym.
20.5
Personal trainers are fully responsible for any advice
or training they give to anyone in the gym and do not represent the centre in
any way.
20.6
Personal Trainers must inform the centre of any issues
or problems within the gym.
21 CHANGING THIS
AGREEMENT
11.1 We can change
this agreement at any time. However, we will give 1 months’ notice of any
changes by email to members, on our app or by posters placed around the centre.
11.2
Management reserves the right to delete or amend
memberships at any time. We will give 1 months’ notice of these changes by
email to members, on our app and displays around the centre.
11.3
Members affected by the change will automatically be
changed or updated to the appropriate membership status and prices after that 1-month
period. Direct debits will automatically be changed to reflect the price of the
new membership option.
Gym Terms & Conditions
Access:
· The Gym is open 8:30am till 10:00pm weekdays and 8:30 till 5:00 at weekends.
·
Last entry to the gym is 9:30pm weekdays and 5:00pm on weekends.
- If we need to change the gyms opening hours for any reason, we will
always aim to give you as much notice as possible.
·
The gym can be out of use or closed for safety
concerns / maintenance or emergency reasons at any time, however we as a centre
will work to resolve these issues as soon as we can.
·
You must either have a
membership that allows access to the gym at MLC or purchase a pay as you go Day Pass
credit to use our Gym.
·
All users must scan themselves
in & out of the Gym.
·
We recommend that’s user’s
book an induction with one of our trainers so they are shown how to use the
equipment in our gym safely, however you can choose to not have an induction.
·
Customers who choose not to have an induction use the
gym at their own risk.
·
Customers who choose not to have an induction, must
have previously regularly used other gyms or sports facilities and are familiar
with all our equipment.
·
If you wish to book an
induction you must inform reception, leave your details and you will be
contacted by our trainers to arrange an induction date and time.
·
Our gym is not
the place to engage in any unauthorised personal training business with other
members, and it can lead to membership termination if anyone is found doing so.
(All personal trainers must be approved by the Gym Manager)
Memberships & Fees:
·
You must have an active
membership that includes the use of the Gym to be allowed access to the Gym.
·
These memberships are Gym
& Classes, Corporate, Gym Only, Annual, 6 months, Student, 30 days for £35
or any offer that includes use of the Gym.
·
If you do not have a membership,
you can enter the gym by purchasing a pay as you go (PAG) Day Pass credit.
·
PAG options are called credits
on our app or you can buy or use e-points to purchase a Day Pass for the Gym.
·
Credits once bought will only
last 7 days after purchase date. There will be no refunds if the credits are not used
within that time frame.
·
Credits and e-points can be
bought at reception as well as on the app.
Cancelations & Refunds
·
You can cancel your membership
at any time by informing the Business Manager In writing. Your membership will
then end on the last day of the month if you have cancelled in time.
·
No refunds will be given from
the day you cancel till the last day of the month.
· The Centre needs at least 14 days before the first of the month in order to process your cancellation, If this is not given you may still be charged and will not get a refund.
· · We may cancel memberships or ask you to leave the gym at any point, if you do not adhere to our rules, or terms and conditions.
· · No refunds will be given if you are asked to leave or a membership is cancelled due to rule breaks. Warnings in the gym can be given for breaking any of the rules or centre rules.
Juniors & Students:
·
Some equipment such as free
weights & resistance machines etc in the Gym are subject to minimum age limits and these
rules must be adhered to at all times.
·
Everyone under the age of 14
can only use the Gym with the supervision of an adult over the age of 18.
(minimum age to use our gym is 9 years old)
·
All juniors (under 14s) must
be signed up to ClubRight and have a completed Par-q online and completed a
Parent/guardian consent form at reception before they can use the Gym
·
Junior’s misconduct and rule
breaks can affect their responsible adult’s membership.
·
Warnings in the
gym can be given for breaking any of the rules or centre rules.
·
The Gym is full of a wide
range of equipment, and you must act responsibly to ensure no damage is done to the centres
property or you will be liable for the
damage caused.
·
If you are unsure how to use
any of the equipment in the Gym you should ask at reception if anyone is qualified to help
you, If not you can then request an induction for further help.
·
All weights and moveable
equipment should be returned to its proper place (e.g. A weight rack or an
equipment shelf). You are not to leave them out for others as this is a safety
risk.
·
While using the Gym you must
use all equipment safely and handle equipment with respect.
- Please be considerate with your usage on machines. Be aware that
others may wish to use the equipment, and everyone has the same
opportunity to use each machine. Staff may ask you to move on to another
piece of equipment if it is felt you have been using it for an
inappropriate amount of time.
·
After using any equipment or
kit in the Gym you must leave them clean for the next customer. We have
provided sprays and towels to help you with this.
· You must wear appropriate & clean clothing when using the Gym. The centre reserves the right to deem what is appropriate and their decision is final.
· If a member of staff asking you to stop filming or taking photos you must stop immediately
· Photography or filming is not allowed in our Gym unless agreed in writing by the Business Manager or Gym Manager. Any Photos or films taken without consent must be deleted.
· If approved you must also let anyone who appears in your photographs or videos aware that you are filming them, or that they may be in your shot so be sure to ask their permission first.
· Photographs or video recording of any form is not permitted in our changing areas or toilets.
· Please make sure you never post photographs or videos you have taken on our premises on any social media plaform without permissiong from the Business Manager.
·
No substance abuse or use of
any kind is allowed in the Gym and anyone found to be under the influence or
suspected of will be instantly asked to leave and no refunds will be given.
·
You must follow all signage
& rules displayed at all times in the gym
·
Age Limits and restrictions
must be followed at all times in the gym.
Liability &
Responsibility
· · Customers use the Gym at Measham Leisure Centre at their own risk.
· All users must complete a PAR-Q on the Clubright app,
or by paper copy that can be requested at reception, before use of the gym to
inform us and medical staff of any pre-existing medical conditions or injuries
as well as provide an emergency contact number.
·
PAR-Q forms will only be used to inform instructors
during inductions or in the case of medical emergencies. All data will be saved
against your Clubright profile, or if you have completed a paper form
previously, will be uploaded on to our digital system and the paper copy
disposed of. This information is subject
to GDPR.
·
It is customers responsibility to make the centre
aware of any pre-existing medical conditions or injuries.
·
You are not allowed to remove any equipment from the
Gym to use in other areas of the centre.
·
You are not allowed to remove equipment from other
areas of the centre for use in the Gym. Equipment can only be moved with
permission but must be returned after use.
·
You are not allowed to bring in your own equipment to
use in the Gym, unless it has been checked and agreed by the Business or Gym
Manager
· · Customers agree to keep everyone safe. You must not block or interfere with the fire/emergency or access doors, or tamper with the fire extinguishers (unless in a genuine emergency)
·
All users are aware that our gym is unmanned and
therefore agree to take on personal responsibility while using our gym. This involves safe
practice, consideration for others, keeping the gym area tidy and avoid leaving
or making hazards that can affect others.
·
All users of the gym at do so at their own risk and
are responsible for their own safety, proper use of equipment and agree to
follow all signage in the facilities.
·
Any users who spot faulty or damaged equipment must
report these or any problems to
staff on shift and must not use the machine until problems are fixed.
· · We cannot accept responsibility for any loss or damage to personal property.
·
Any lost property will be kept
for a reasonable time. It may then be disposed of or donated. Please collect
all belongings as soon as possible. We cannot be held responsible for any damage caused to
lost property.
· · We never mock, giggle, snigger or eye roll at others in the Gym.
·
In accordance with the 2010
equality act, any conduct or speech that might be considered racist, sexist,
homophobic, transphobic, ableist, or otherwise discriminatory will not be
tolerated. If you experience or witness any form of discrimination or abuse,
please report it to a member of the team or email us at:
·
Any customers who acts in an
intimidating, abusive, violent, inappropriate or disrespectful manner may be
ejected from the centre, and members may have their membership terminated with
no refund of fees already paid.
Classes Age Limits Guide:
·
Users agree to follow all age restrictions that apply
in our gym. These are as follows:
16+: All machines and
equipment in the gym
14-15 years: Cardio machines
only if attending alone.
14-15 year olds
can use other machines if your parent/guardian has completed a consent form,
& you must be supervised at all times.
Supervised means
the parent/guardian is with the junior at all times at the same machine, not at
the other side of the gym doing their own workout.
9-13 years: Must be
accompanied by an adult who is responsible for them at all times and can only
use the cardio machines. They are not allowed to use resistance machines, free
weights / plate loaded equipment.
Virtual Studio Terms & Conditions
·
The Virtual Studio can only be
booked from 8.45am till 9:30pm, providing it is free during those times.
·
We recommend that users book
via our ClubRight app to make sure the Virtual Studio is available.
· The main attendee
decides what class or usage of the Virtual Studio is. However others may join
the session if they wish but cannot change the class or usage.
· You do not get
private hire of the Studio unless agreed by the centre through a private hire charge.
· The main attendee
must scan in before use of the Virtual Studio, they do not need to scan out.
· Any other users
who are not the main attendee must scan in and out of the Virtual Studio for
fire safety.
· The Virtual
Studio can be booked up to 7 days in advance.
·
If you wish to cancel your booking you must do it at
least 45 minutes before your booking time or you could face a “no show” fee
·
Information about “no show” fees are laid out in the
main T&C’s
· Virtual Studio
sessions are booked out in 30-minute slot.
· You are allowed a
maximum of 1h 30 minutes per day.
· Timeslots and virtual classes are subject to change at any time. MLC
will endeavour to provide notice when a class is unable to take place for any
reason.
· You must have an active membership that includes the use/hire of the
Virtual Studio to use it.
·
These memberships are Gym
& Classes, Corporate, Annual, 6 months, Student, 30 days for £35 or an
offer that included the Virtual Studio
·
If you do not have a
membership you can use/hire the Virtual Studio by purchasing a pay as you go
(PAG) credit.
·
PAG options are called credits
on our app and you can buy or use
e-points to purchase use/hire of
the Virtual Room.
·
Credits once bought will only
last 7 days after purchase date. There will be no refunds if the credits are not used
within that time frame.
·
Credits and e-points can be
bought at reception as well as on the app.
·
“No Show” fee’s may apply if
you do not attend your booking.
· You can cancel your membership at any time by informing the Business
Manager in writing. Your membership will then end at the last day of the month
if cancelled in time.
·
No refunds will be given from
the day you cancel till the first of the month.
·
The Centre needs at least 14
days before the first of the month in order to process your cancellation. If
this is not given you may still be charged and will not get a refund.
·
Cancellation of a Virtual
Studio booking can be made by the centre at any time if the room is required to
host a cancelled instructor led class.
Your place will be secured on the class but the class type will be chosen
by the centre to mimic the instructor led replacement class. You will be
notified as soon as possible.
·
Cancellations can be made at
any time by the centre due to circumstances out of our control. We will aim to notify you as soon as
possible.
·
We reserve the right to ask
for proof of attempted cancellations (e.g. trying to ring us to cancel a
booking)
· Some classes & equipment such as weights/kit etc in the Virtual
Studio are subject to minimum age limits and these rules must be followed at
all times.
·
Equipment in the Virtual
Studio follow the same ages rules as the outlined in the Gym T&C’s
·
Classes are categorised and
information about what is appropriate are on the information screen, however the
centre reserves the right to decide what is appropriate for safety.
·
Everyone under the age of 14
can only use the Virtual Studio with an adult over the age of 18.
· All juniors (under 14s) must be signed up to ClubRight and have completed a Par-q online and completed a Parent/guardian consent form at reception before they can use the Virtual Studio.
·
The Virtual Studio has a touch
screen computer, sound system and projector which you can use and may need to
operate. You must act responsibly to ensure no damage is done to the centres property
or you will be liable for the damage caused.
· If you are unsure how to use any of the equipment in the Virtual Studio
you should ask a staff member to help you or set it up for you.
·
Spin bikes are housed in the
Virtual Studio. If you wish these to be moved, please ask a member of staff to
do so.
· While using the Virtual Studio you must use all equipment safely and
handle equipment with respect so they
do not get damaged, or you may be charged for repairs or full cost of replacements.
· After using any equipment or kit in the Virtual Studio you must leave
them clean for the next customer. We have provided sprays and towels to help
you with this.
· You must wear appropriate & clean clothing when using the Virtual
Studio. The centre reserves the right
to deem what is appropriate and their decision is final.
·
Photography or filming is not
allowed in our Virtual Studio unless agreed in writing by the Business Manager.
Any Photos or films taken without this consent must be deleted.
·
No substance abuse or use of
any kind is allowed in the Virtual Studio, and anyone found to be under the
influence or suspected of will be instantly asked to leave and no refunds will
be given.
·
You must follow all signage
& rules displayed at all times.
Liability & Responsibility
· Customers take part in all virtual fitness classes at Measham Leisure Centre at their own risk.
· Customers must complete a Par-Q either using the Clubright app, or a paper copy that is available at reception.
· It is customers responsibility to make the centre aware of any pre-existing medical conditions or injuries.
· You are not allowed to remove any equipment from the Virtual studio to use in other areas of the centre. Equipment can only be moved with permission but must be returned after use.
·
You are not allowed to remove equipment from other
areas of the centre for use in the Virtual Studio. Equipment can only be moved
with permission but must be
returned after use.
· You are not allowed to bring in your own equipment to use in the Virtual Studio, unless it has been checked and agreed by the Business or Gym Manager
· Customers agree to keep everyone safe. You must not block or interfere with the fire/emergency or access doors, or tamper with the fire extinguishers (unless in a genuine emergency)
· You must always keep the Virtual Studio area safe and put all weights/equipment away on the shelfs or holders provided after use.
· We never mock, giggle, snigger or eye roll at others in the Virtual Studio.
· All attendees must sign in at reception prior to entering the Virtual Studio.
· All faulty or damaged equipment must be reported to a member of staff.
·
In accordance with the 2010
equality act, any conduct or speech that might be considered racist, sexist,
homophobic, transphobic, ableist, or otherwise discriminatory will not be
tolerated. If you experience or witness any form of discrimination or abuse,
please report it to a member of the team or email us at:
· Any customers who acts in an intimidating, abusive, violent, inappropriate or disrespectful manner may be ejected from the centre, and members may have their membership terminated with no refund of fees already paid.
· We cannot accept responsibility for any loss or damage to personal property.
·
Any lost property will be kept
for a reasonable time. It may then be
disposed of or donated. Please collect all belongings as soon as possible. We cannot be held responsible for any damage
caused to lost property.
Fitness Class Terms & Conditions
Bookings:
·
You must either have a
membership at MLC or purchased a pay as you go credit to use/book in to all our
Fitness classes.
·
Instructor led fitness classes
are only available on certain days at certain times of the day and must be
booked onto to participate.
·
All users must book themselves
onto fitness classes.
·
We recommend that’s user’s
book into all fitness classes to ensure they have a space in that fitness class
via our ClubRight app.
·
All users must scan in at
reception before entering a fitness class. They do not need to scan out.
·
Users must scan in before the
start of each class or inform reception to check them in for multiple classes
they are attending that day.
·
Fitness classes can be booked
up to 7 days in advance.
·
If you leave a class early you
must scan out at reception, so we know you have left the building.
· If you wish to
cancel your booking you must do it at least 45 minutes before your booking time
or you could face a “no show” fee
· Information about
“no show” fees are laid out in the main T&C’s
·
Class timetables, instructors
and classes are subject to change at any time. MLC will endeavour to provide
notice when a class is unable to take place for any reason.
Memberships & Fees:
·
You must have an active
membership that includes the use of fitness classes to participate in all our fitness classes.
·
These memberships are Gym
& Classes, Corporate, Annual, 6 months, Student, 30 days for £35 or an
offer that included fitness classes
·
If you do not have a
membership, you can enter a fitness class by purchasing a pay as you go (PAG)
credit.
·
PAG options are called credits
on our app or you can buy and use e-points to purchase a fitness class ticket.
·
Credits once bought will only
last 7 days after purchase date. There will be no refunds if the credits are not used
within that time frame.
·
Credits and e-points can be
bought at reception as well as on the app.
Cancelations &
Refunds:
·
You can cancel your membership
at any time by informing the Business Manager In writing. Your membership will
then end on the first day of the month.
·
No refunds will be given from
the day you cancel till the first of the month.
·
The Centre needs at least 14
days before the first of the month in order to process your cancelation, if
this is not given you may still be charged and will not be given a refund.
·
Cancellations can be made at
any time by the centre due to circumstances out of our control. We will aim to notify you as soon as
possible.
·
We reserve the right to ask
for proof of attempted cancellations (e.g. trying to ring us to cancel a
booking)
Juniors & Students:
·
Some classes & equipment
such as weights/kit etc used in fitness classes are subject to minimum age
limits and these rules must be followed at all times.
·
Equipment used in fitness
classes follow the same ages rules as the outlined in the gym T&C’s
·
We have information about all
our fitness classes in our leaflets or on our classes board inside the centre,
however the centre reserves the right to decide what is appropriate for safety.
·
All our Fitness classes have a
minimum age requirement. (listed at end of this document)
·
All juniors must have a
completed Par-q and Parent/guardian consent form before they can participate in
our fitness classes
·
Juniors (under 16s) must be
accompanied by an adult at all times during the fitness class and said adult is
responsible for both them and the junior at all times.
·
Any beach of the T&C’s by
juniors can affect the responsible adults memberships as well. It is the adults
responsible to ensure the junior follows all the rules at all times.
Conduct & Usage
·
While taking part in any
fitness class you must use all equipment safely and handle equipment with respect, so they do not get
damaged, or you may be charged for
repairs or full cost of replacements.
·
you must use all equipment
safely and handle equipment with
respect, so they don’t get damaged, or you may be charged for repairs or full cost of replacements.
·
If you are unsure how to use
any of the equipment while in a fitness class, you should ask the instructor
for help you or set it up for you.
·
After using any equipment or
kit in a fitness class you must leave them clean for the next customer. We have
provided sprays and towels to help you with this.
·
You must wear appropriate
& clean clothing when taking part in a fitness class. The centre reserves the right to deem what is
appropriate and their decision is final.
·
Photography or filming is not
allowed in any of our fitness classes unless agreed in writing by the Business
Manager and with everyone’s consent to be in any videos. Any Photos or films
taken without this consent must be deleted.
·
No substance abuse or use of
any kind is allowed while taking part in any fitness class, Anyone found to be
under the influence or suspected of will be instantly asked to leave and no
refunds will be given.
·
You must follow all signage
& rules displayed at all times.
Liability & Responsibility
· Customers take part in all fitness classes at Measham Leisure Centre at their own risk.
· Customers must complete a Par-Q either using the Clubright app, or a paper copy that is available at reception.
· · It is the customers responsibility to make the centre & instructors aware of any pre-existing medical conditions or injuries.
· You are not
allowed to remove any equipment from the Sports Hall to use in other areas of
the centre. Equipment can only be moved with permission but must be returned after use.
· You are not
allowed to remove equipment from other areas of the centre for use in the
Sports Hall. Equipment can only be moved with permission but must be returned after use.
· You are not allowed to bring in your own equipment to use in any fitness classes, unless it has been checked and agreed by the Business or Gym Manager.
· All faulty or damaged equipment must be reported to an instructor or member of staff right away and not used if a fault is suspected or found.
· Customers agree to keep everyone safe. You must not block or interfere with the fire/emergency or access doors, or tamper with the fire extinguishers (unless in a genuine emergency)
· We cannot accept responsibility for any loss or damage to personal property.
· You must always keep the Sports Hall area and storage cupboard safe and put all weights/equipment away on the shelfs or holders provided after use.
· We never mock, giggle, snigger or eye roll at others in a Fitness class.
·
In accordance with the 2010
equality act, any conduct or speech that might be considered racist, sexist,
homophobic, transphobic, ableist, or otherwise discriminatory will not be
tolerated. If you experience or witness any form of discrimination or abuse,
please report it to a member of the team or email us at bookings.mlc@gmail.com
·
Any customers who acts in an
intimidating, abusive, violent, inappropriate or disrespectful manner may be
ejected from the centre, and members may have their membership terminated with
no refund of fees already paid.
·
Any lost property will be kept
for a reasonable time. It may then be
disposed of or donated. Please collect all belongings as soon as possible. We cannot be held responsible for any damage
caused to lost property.
Classes Age Limits
Guide
16 years for: Pump Fitness Purestretch
P90X Stretch
with Ellen
Sculpt & Stretch Dance Fit
Full Body Workout (FBW) Legs, Bums & Tums (LBT)
Stretch & Tone
14 years for: Yoga Spin
Combat Fusion Pilates
Metafit Dance
Fusion
Workout of the week (Wow)
· On completion of a consent form by the parent, and
their attendance in the class, the following ages may attend classes:
Yoga – 12 years Workout
of the week – 12 years
Combat Fusion – 10 years Metafit – 10 years
Dance Fusion – 9 years